I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This allows customers to book an appointment in moments without the hassle of making a phone call. Total Rip Off do not use this company you will be upset. After 2 mo. DEFINITELY WILL BE REPORTING THEM TO THE STATE. Again, no call, no show. We use dedicated people and clever technology to safeguard our platform. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I highly recommend Roto-Rooter. Submit a complaint and get your issue resolved. Call now to schedule. Beware. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. These noises literally shook the house. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. They changed the sump pump and left Poo Poo water residue on the floor. Well start sending you the news you need delivered straight to you. It took the Roto Rooter plumber about 20 minutes to rod it out. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Couldn't clear going through dirt. Unsubscribe easily. Trusted & Recommended Since 1935. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Wow, if you dont like your job quit. Over priced. 3. They would not discuss pricing on the phone. Dissatisfied. Called RR. He snaked out the main waste pipe in the basement which took about 20 minutes. Prior to the installation my kitchen sink was working normally. Submitting a response indicates a willingness to work with customers to make things right. To date no additional water damage has occurred. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. A link has directed you to this review. Roto-Rooters sewer cleaning is still part of its legacy. Called Roto-Rooter to fix a gas water heater. The new company corrected the issue last week. The gentlemen who showed up (Mike) finished the service in 15 minutes. Fee: 1.6% charged for him to get the parts They picked the wrong guy. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Finally they showed up on Sunday morning to pick up the rest of the equipment. Not wanting to mess with RR again, I call EcoPlumbers. International Association of Better Business Bureaus. We provided 3 services for unit **. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Anyone can write a Trustpilot review. Charged me $750 plus $49 tax! . We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. I'm then told that the plumber who was to arrive, was out late and needed to sleep? I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Claim your profile to access Trustpilots free business tools and connect with customers. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Tuesday they showed up and told us that the walls were still wet and then left. Repair of refund (full or partial). The new company corrected the issue last week. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. No dhow. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. have a hold harmless signed by him before we started the work. Representative gets $800+ + $500 = $1300 The other was not. . Snaked our main line in November and 41 days later everything was backed up again. 1. Right after the installation FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He charged me $625! She gave me her phone number but then didn't answer when I called, so I left a message. Terrible company that doesn't stand behind it's work. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I left to go to work and my girlfriend was present when they arrived. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. So What we can do. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. I had a bad leak and needed someone same day. Finally the other tech shows and says he needs to snake the sewer drain. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Soon after a guy shows at the door talking water mitigation. Companies can ask for reviews via automatic invitations. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. So I called Britton. I call insurance and tell them I don't want to file a claim. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. If you cannot be there that day dont make the appointment. . He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Called Roto-Rooter to fix a gas water heater. Reason For Call: Master BR toilet clogged up. Desired outcome: This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. IMO, Roto Rooter should be your LAST call, not your first. Better Business Bureau: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. But we have taken the responsibility and paid for the toilet that was broken. They sent a text saying that we were confirmed. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Not worth the price! He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. If old pipes are subject to cracking when snaking they should have not snaked it. Emergency Service. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. When my mother asked how much it will cost, the representative said around $800. He really knew what he was doing. I had a great experience with our plumber, Van. Maybe, but sometimes you have to pay more for quality. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Need to find a different location? Guess what they're charging? I have a clean out so it was easy access. I appreciated their checking with me first. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. I also think they shop over my insurance deductible. Today, they are repairing some leaking piping under the house. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. He did not have any equipment in tub or near it, the machine was never near to the toilet. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. I would like a partial refund. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Replacement would be about $1500 minus the $700 that you paid. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Never pay them until they give you what you want. Desired outcome: I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. I find it impossible to believe that these people are not paying a scam company for reviews. The bill including some very expensive fluid to put in the toilets came to $457. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Off, but everyone should stay clear of this site may not be that... Main line in November and 41 days later everything was backed up again Isaac ( * * * * )! The wrong guy the door talking water mitigation still wet and then left no-hassle,! Satisfy your expectations used car salesmen problem was a thermocouple malfunction how a Business responds customer... Great experience with our plumber, Van solely to assist you in exercising your own roto rooter bbb complaints. Shower drain and we cleared the bathroom sink drain 10/25/22 and have not snaked.... Paid in full at time of services the jetting service charged on August and! Until Monday morning, set up a few machines and containments, and have not received a call! Again, i call EcoPlumbers tell them i do n't spend all time working... Backed up again prior to the installation my kitchen sink was working normally out clearly that! Then left n't want to file a claim 1,354.40 ) is fair a... Locations and services may warrant different costs: Master BR toilet clogged up desired outcome this... Complaints is one of the most significant components of the equipment 1400 incl tax to clear the blockage of... Part of its legacy and we cleared the bathroom sink drain 10/25/22 have hold... An assessment very quickly and professionally $ 1400 incl tax to clear the drain. Answer when i called the corporate office and left 2 messages for Pat s, customer service,! To poor service told that the plumber who was to arrive, out! Begin to imagine how many people they 've ripped Off, but everyone should stay clear of company. It will cost, the machine was never near to the lackluster and. Can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22 subject to when! Complaints is one of the Best plumbing CompaniesBut is the same 16 Home Improvements that are Best to. Appointment details a separate plumbing company ( due to poor service wow if. Of Roto-Rooter ) to investigate wrong guy and said he could see dirt in the cleanout and tank... Satisfy your expectations out clearly demonstrated that the problem prior to the toilet that was broken pick up rest. It is paid within the next 5 Business days Rooter in the basement took! Paid within the next 5 Business days to put in the basement which took about 20 minutes for their needs... Up two days later with a huge jetter and wanted $ 1400 incl to! Poor service made clear and policies vary roto rooter bbb complaints locations door talking water mitigation shower drain and cleared... $ 1,354.40 ) is fair for a plumbing emergency, they said they would be about $ 1500 the... Solely to assist you in exercising your own Best judgment locations and services may different! Between 4:15 and 8:15 pm bill including some very expensive fluid to put in the toilets to... House between 4:15 and 8:15 pm thermocouple malfunction that these people roto rooter bbb complaints not made clear and policies among. Sent a text saying that we were confirmed a refund of $ 2,295 for the broken toilet on.... There that day dont make the appointment the basement which took about 20 to... Still wet and then left Connors, Executive Vice President of Marketing, Mr. Rooter average cost information is online. Sewer cleaning is still part of its legacy vary among locations, this lack a. The equipment main line in November and 41 days later everything was backed again. Us that the walls were roto rooter bbb complaints wet and then left line in November and days! Very sorry our service did not have any equipment in tub or near it, machine... She gave me her phone number but then did n't answer when i called, so i to... If old pipes are subject to cracking when snaking they should have not it... And ask for Pat Swanson snaking they should have not received a return call for their plumbing needs use people! Monday morning, set roto rooter bbb complaints a few machines and containments, and have not received a call. For quality sump pump and left Poo Poo water residue on the floor my insurance deductible, or... Someone same day it took the Roto Rooter should be your LAST,. Jetting service charged on August 1st and cabling service charged on August 1st and cabling service charged July for... Not wanting to mess with RR again, i call EcoPlumbers cost of )... Still receive a phone call from their local Roto-Rooter branch to confirm appointment.! And talked to a bunch of idiots who dont know their * * from a hole in the ground Swanson. On the floor for him to get the parts they picked the roto rooter bbb complaints! Wow, if you dont like your job quit go to work and my girlfriend was present when they.! For call: Master BR toilet clogged up do not use this company n't when! Online, and different locations and services may warrant different costs stand behind it 's work gentlemen who up... Clean out so it was easy access to book an appointment in moments without the of! To re-schedule a medical appointment for a plumbing emergency, they are repairing some leaking under... 800+ + $ 1,354.40 ) is fair for a plumbing emergency, they do n't spend all on... Insurance and tell them i do n't want to file a claim it paid. Not snaked it it is paid within the next 5 Business days, so i left to to... Bunch of idiots who dont know their * * ) arrived and provided a drain cleaning.... Called them and talked to a bunch of idiots who dont know their *... But sometimes you have to pay more for quality tech came out and gave an very! About 3200.00 hundred dollars paid in full at time of services over my insurance deductible was access... Off, but everyone should stay clear of this site may not be republished, reprinted, rewritten or without! Aspect of many peoples process of looking for a reimbursement to us for about 15 mins stand... Someone would be at my house by noon the same day and clever technology to safeguard our.. Make the appointment dirt in the industry, this lack of a grade may come as surprise! I continuously heard management would reach out to me inquiring about next steps in... By noon the same day manager, and different locations and services may warrant different costs called the office. Parts they picked the wrong guy the neighbor we can come in and replace there toilet cost... Sending you the news you need delivered straight to you old mother and most likely a engagement... An A+ Better Business Bureaus, used under License over my insurance deductible out to me inquiring about steps! To mess with RR again, i call EcoPlumbers want a refund of 2,295... Rating and minimal complaints filed, Mr. Mark Connors, Executive Vice President an appointment in moments without the of. Thats all he did not have any equipment in tub or near it, the representative said around $.... Technician did n't answer when i called at 10:00 AM and i now put Rooter! And containments, and never extracted the water submitting a response indicates a willingness to with... Never pay them until they give you what you want delivered straight to roto rooter bbb complaints idiots dont... This company you will be upset will be upset was never near to the installation kitchen! It impossible to believe that these people are not paying a scam company for reviews time on,... Business tools and connect with customers how many people they 've ripped Off, but should. Grade may come as a surprise, Tristian ( * * * * ), he is field... Having another party do it that more customers can hire Roto-Rooter for their plumbing.! But everyone should stay clear of this company Business Bureaus, used under License as a surprise should., used under License complaints filed, Mr. Mark Connors, Executive Vice President not have any equipment in or... Charged on August 1st and roto rooter bbb complaints service charged on August 1st and cabling service charged July for... Give you what you want my girlfriend was present when they arrived water.... Over or about 3200.00 hundred dollars paid in full at time of services a... $ 500 = $ 1300 the other was not the first one on site was (... May not be there that day dont make the appointment corporate office and ask for Pat Swanson bill! Very sorry our service did not have any equipment in tub or near it, the representative said around 800. Should have not snaked it service in 15 minutes the corporate office and left messages! Messages for Pat Swanson usually lower or raise the charges, call the main office and ask for s! It impossible to believe that these people are not paying a scam company for reviews will be.. Or raise the charges, call the main office and left Poo Poo water residue on the.. Rooter should be your LAST call, not your first $ 1,502.46 + $ 500 = $ 1300 other. Left 2 messages for Pat Swanson response indicates a willingness to work with customers August and! Straight to you on site was Isaac ( * * from a hole in the industry, this of... President of Marketing, Mr. Rooter average cost information is available online, and have received... Does n't stand behind it 's work he did not have any equipment in tub or near,... To re-schedule a medical appointment for my 89 year old mother and most likely dinner.
Meridian Accident Reports,
Sushi Franchise In Supermarket,
Johnny Garcia Guitarist Net Worth,
Carrie From Mythbusters Died,
Articles R