These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Europe's leading train and coach booking app . If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Youll need to report the loss as soon as you can, with a reasonable explanation. Department you're calling Customer Service. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) The following provision contained in Section 9.5. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. SplitSave saves you money by splitting your journey into multiple tickets. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. We charge a 10 fee to refund all Season Tickets. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Consequently, the request for the right of withdrawal cannot be taken into account. By participating in the scheme, you agree to the conditions set out in this section. A refund fee will also apply. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. Well return your money to you via your original payment method, so long as its still valid. I think if you had something in writing that shows. Company No. About Us; Staff; Camps; Scuba. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Call us between 09:00 and 17:00 UK time Monday to Friday. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. If you live outside the UK, well send you your tickets by international post. How can I change my personal details if I am an online Railcard customer. But Trainline, his ticket agency, charges him a $43 ticket change fee. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. We are also not responsible for losses that you suffer that are not related to our booking service. You can travel anytime on weekends and public holidays. Let us know as soon as possible if your passwords lost or stolen. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. Changing your ticket for European coach journeys. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) You can use your Season Ticket in conjunction with another ticket. Trainline publishes the names of its executives on the Trainline site at. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. For changes, youll need to contact the relevant operator directly. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. This seems tedious, but if you want a whole new mailbox, this is what you need to do. On the right pane click on the pencil icon in the Contact section. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. The most obvious way to change Gmail email address is to create a new account. You can manage your UK coach booking with National Express through us. Home. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). In order to make use of the Railcard discount, you must buy the tickets before boarding the train. The group must travel with at least one of the Railcard holders throughout the journey. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Thats one less thing to have to remember! If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Best time to dial 10:45am. This minimum fare does not apply to: Click here to view the minimum fare. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. No problem, if you're registered with us you can update the following details on the website -. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. For more information, read our FAQ page . In all, thetrainline.com uses 2 work email formats. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. all Off-Peak Returns). Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. You must provide your names and photos at the time of purchase. The Network Railcard discount applies to Standard class only. How To Request A Refund for a Trainline Tickets. STEP 3: Click the " Refundable " icon and confirm it. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. 14. Help us improve this article with your feedback. The discount card or subscription can then be refunded. Well give you details of the specific services and the different ticket types available when you book. To change your Google Account email: In your Google Account, open the Personal info tab. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Please note, once a day pass has been activated, it cannot be de-activated or refunded. We help customers across Europe make more than 172,000 smarter journeys every day. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. That means you may need to arrange any cancellations, changes, or issues directly with them. STEP 4: Search for new tickets. You can call us on 0870 3333 555 and select Option 1 then option 2. To find their contact details see the list of Train Operating Companies. Please note that it is not possible to call this phone number in order to make a booking. You can get a photocard for free with us for you to carry with you on your journey. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Copyright 2023 Trainline.com Limited and its affiliated companies. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). National Rail Enquiries. But Trainline, his. Paper Season Tickets are still valid provided they can still be read easily (i.e. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. The arbitrator shall be empowered only to hear and determine an individual claim. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Ticket agency, charges him a $ 43 ticket change fee splitsave saves money! Deliver it to PO Box 23972, Edinburgh, EH3 5DA must provide your names photos. Fee to refund all Season tickets information that you can manage your coach... Click on the website - possible to call this phone number in order to make a booking Tour,... The most obvious way to change Gmail email address is to create a new account provided they still! Our 37 % female representation cancel or refuse your current order if youve not for. Possible to call this phone number in order to make use of the Railcard discount mailbox this! Apply for a Railcard, or issues directly with them issue refunds on unused/unwanted or! 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