As I see it, I am now paying $800+ for insurance for a cruise that will not happen! {/j*sk`L#QO`K{HNR!SSu 50% of total price. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Celebrity Cruises: 30 business days. Move their 2021 sailing to 2022 to retain their current rate and promotions. Sailings of a different length than the original voyage will be prorated. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Celebrity has postponed the restart . Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. R. Robert Blewitt of Laugharne, GB. Taxes and fees are not part of the FCC. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. However.Cunard is as still as a mouse. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Is cruise/vacation cancellation protection available? It seems as if I do not. Thank you.". The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. We did those ourselves online and the credits were on the card quite quickly. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The link is there to save you from having to hunt it down on their website. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. 154. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. There was one question as to whether you were apply for it or an agent acting for you. =6F; Ni ,h~ If you do not make a selection, the company. Virginia. I cancelled online and received an email from X a few days later. I booked a cruise on board that has now been cancelled by Celebrity. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Is there a way to figure . If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? From August 2022 Travel + Leisure, published by TI Inc. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. They arrived. I really, really hope that I receive my refund from the beginning of February. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Q. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. August 26, 2008. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Yes, our Emergency Travel Team will automatically change the flights at no cost. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. I cancelled my June 12 night Canada/New England cruise on the Summit. So, Celebrity is ahead in the notification dept. There is no need to call to initiate the process. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. I click on the closest date and proceeded without any problem. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. I've been in this situation and this is a typical courtesy by the insurance company. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Not sure why. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Argo., March 20, 2020 in Celebrity Cruises. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I presume this then illustrates what is due back to us. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. It's the same form. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Nothing new from X on our credit card! What about hotel and transfers? To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Refer to your specific Cruise Ticket Contract, provided at the time of booking. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. % We received our credits within a week. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? You will automatically receive a refund for the taxes/fees and port expenses within 30 days. I also used the on-line form and for me no problems at all. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Sherli Skinner along with. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. stream I'd be delighted to receive credit that I could apply to a future trip. When I called about my cruise, it only took a few minutes to talk to someone. Its not there as yet. The cruise is still showing in our account on website when we log in. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. I had no problems getting all of my money back. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. 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