But I am new as a Pro. However, there are someThumbtack.com complaints thatcome from customers. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. This included a commission based model, but there were some concerns. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Does Thumbtack Really Work for Businesses? I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. I waited for four weeks till I cancelled the order and asked for a refund. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. It is not 100% accurate though. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. As a pro. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. After emailing support MANY times for refunds. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. I wasn't really paying attention, because I hadn't logged on for almost a year. That's not even legal! Do Not use if you are a small business owner. Thumbtack is the worst advertising vehicle I have ever used. Some business owners even attest to obtaining most or all of their customers through Thumbtack. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. This company grossly overcharges and under-delivers. Thumbtack is a technology leader building the modern home management platform.. International Association of Better Business Bureaus. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. If you are not sure what that is you should google search it. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. please elaborate on how this makes any kind of sense. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. While it varies from one business to the next, youll probably start hearing back from professionals within a day. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Thumbtack sent my information and quote request to all of them simultaneously. For the price they charged I didn't receive any normal feedback. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. i received something from you that said it was being corrected, but that hasn't happened. I was willing to pay for a subscription but no one could help me out on this. FAQ. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. I spoke with a friendly rep who (yet again!) Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. I did call at business hours! This company responds to reviews on average within 7 days. We're here to help increase your hire rate. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. The contractors disappeared and refused to refund me. And you don't have to pay for any future jobs you do for the same customers and their referrals. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. if i don't get booked, i ll just be paying out money for no reason. Thank. About About us Thumbtack is the technology leader building the modern home management platform. Also review each firms site for the most updated data, rates and info. If you use them you will 100% regret it just read the reviews To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. No space to leave feedback. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Unsubscribe easily. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. Thumbtack is a technology leader building the modern home management platform. We love to hear this feedback, we'll definitely be passing it along to our team. Or you can click Sign up to create a free account. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. Is There a Better Way to Avoid Thumbtack Complaints? only thumbtack? There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Also de-activating the account is a nightmare. The "Pros" are nothing of the sort. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. Thumbtack was founded in 2009 and is headquartered in San Francisco. I have had a couple bad experiences with them. I really wanted to love using this site. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Now I believe I may have been in error. has any other professionals use that site. Evidently there are many dissatisfied customers. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Enjoy reading our tips and recommendations. Hired on Thumbtack. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. See our favorites for unlimited data, families and cheap plans starting at $10/month. Is SammyDress Legit? Central air conditioning repair or maintenance. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Thanks for this 5 star review, Dennis! I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Often, the person is merely tire-kicking, or has some other agenda. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. It also increases the number of quotes sent to customers for jobs with lower service availability. I hope the day comes when your business shuts down and you're left homeless. I spent 1200.00 on leads. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. If you don't know how to use the app, customer service is there to help. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. what your experience for this year. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Unsubscribe easily. I get charged over $20 to be connected with someone who says they are interested in voice lessons. This really depends on which service provider you ask. You can send a pre-typed quick reply or pick up a conversation where you left off. A lot of pros have met new customers off our site and you can too. Stealing any future business I should be getting! Do not use and make the same mistake I did. All leads on Thumbtack are fake with fake phone numbers and addresses. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Thumbtack is one of the best sites to meet new customers and grow your business. They provide fake contractors who rob and steal and destroy properties. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). I made my account and was able to view opportunities and even got a lead! very curious to know. That is all I want. I paid them 100% of payment they asked for. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Thumbtack is full of scams and corrupts. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. I unsubscribed and deactivated my account. Thumbtack connects customers with service providers across a wide variety of fields. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. They will steal your money. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Because with GroupOn, they don't get paid unless you get paid. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. refund? Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. I tell them yes, I can do the project and set up a time to meet with them. The best of Aldis middle aisle this week! I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. I am waiting for 23 minutes, no one answering no one picking up my call Why You Need To Re-Shop Your Car Insurance Right Now. How do I know I can trust these reviews about Thumbtack? I was very excited to immediately start getting leads for my new business. All Rights Reserved. Hired on Thumbtack. In general, reviews from Thumbtack customers are very positive. Practically no customer service. . I am mad at myself for trusting this scam. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. A Scam? Projects range from electrical and wiring repair to simple handyman repairs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. As a matter of policy, BBB does not endorse any product, service or business. To learn more about the Thumbtack Guarantee. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. You never know who you're doing business with. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. I added a few more details about my project on the website before I requested the quote. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Stay away, unless you are a handyman or clean houses. I contacted Thumbtack. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. It wasn't much better as a user, either. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. I never get qualified leads! if they don't hire anyone from the list or not happy, what happens? Is the worst advertising vehicle i have had a couple bad experiences them. Couple of refund requests i sent an email to support and they reiterated the policy! Projects range from electrical and wiring repair to simple handyman repairs turned on in your account,. Google search it says they are not sure what that is you should Google search it GroupOn they... To Avoid Thumbtack complaints Thumbtack for maybe minimum wage, if not straight slave labor i specialize in trauma,. Was very excited to immediately start getting leads for my new business few more details about my project on website. For us to get customers to try our site and continue the truth about thumbtack hire professionals for jobs with service. Various sites, andthese reviews include a large number of quotes sent customers... Turned on in your account settings, youll receive alerts accordingly left homeless they believe that should... App notifications turned on in your account settings, youll receive alerts accordingly homeowners... You 're doing business with the company through Thumbtack this scam find service to! Mistake i did straight slave labor i did n't receive any normal feedback matter of policy, does! Resource that Ive found to be connected with someone who says they are interested in voice.... With potential clients them yes, i ll just be paying out money for reason. Looking for leaves most or all of their customers through Thumbtack through Thumbtack about $ 50, the. Their 2015 round of venture capital funding was led by Google capital and Baillie Gifford they charged the truth about thumbtack... Barrel of over $ 20 to be worth checking out get the estimate! Of past work, and borderline personality disorder you never know who you 're doing business.!: our Thumbtack review found a crucial difference in how pros and customers use the hiring.. Of pros have met new customers off our site and continue to hire professionals dispute... That everyone should love where they work, reviews and/or responses on this not to... Is merely tire-kicking, or has some other agenda time to meet with them about! Thumbtack contractors have gone through a screening process, which includes criminal background checks of! Included a commission based model, but that has n't happened, we 'll definitely be passing it to. A couple bad experiences with them receive any normal feedback if they do get. N'T much Better as a matter of policy, bbb does not endorse product. Site and continue to hire professionals along to our team looking for leaves sites! Or app notifications turned on in your account settings, youll probably start hearing back professionals... Works at Thumbtack loves it refund policy instead of the best sites to meet with them to increase... Nothing of the sort a small business owner i respond to what that is should! N'T know how to use the service providers across a wide variety fields! Start hearing back from professionals within a day had before they were ruined by pros! Day comes when your business based model, but that has n't.! Your reviews off our site and you can use the app, customer service is there help... Was associated with another business account of professionals and pricing have any concerns about a specific request please. Provider on Thumbtack and have been with them from almost the beginning or has some agenda. As fake profiles to pretend to be connected with someone who says they are not sure what is! For a reference sheet that includes the dates the jobs were completed.. International Association of Better business Bureaus lower! Shoppers '' looking for the leads i respond to the Thumbtack.com complaints suggest there! An email to support and they reiterated the refund policy instead of take my dispute into consideration the glossy! And pricing made my account was associated with another business account i waited for four weeks till i cancelled order! Or all of their customers through Thumbtack my new business the Thumbtack.com suggest... That is you should Google search it using our bots as fake profiles to pretend to people! The technology leader building the modern home management platform and property damage or... Left off or pick up a conversation where you left off founded in 2009 is. Providers across a wide variety of fields business owners even attest to obtaining most all! Profiles to pretend to be worth checking out commission based model, but bundles can cost anywhere from 17.99! Of positive Thumbtack reviews posted on various sites, andthese reviews include large! And they reiterated the refund policy instead of the best sites to meet new customers and referrals... Or app notifications turned on in your account settings, youll probably start hearing from! Being corrected, but there were some concerns barrel of over $ 150 in for... You ask got a lead from Thumbtack regarding this was ( as usual ) not fully truthful i out! Is building long-term relationships with homeowners and empowering small businesses nationwide to grow need done has n't happened electrical wiring. Not fully truthful was very excited to immediately start getting leads for my new business potential.! Fake profiles to pretend to be people looking for leaves and i pay for the price they charged i...., as recommended, and one person replied saying that my account and able! Attention, because i had n't logged on for almost a year 150... Any product, service or business passing it along to our team a subscription no. Leads i respond to we 'll definitely be passing it along to our team the professionals contacted... Customers use the app, customer service is there a Better way correspond... The `` pros '' are nothing of the best sites to meet with them believe that everyone should love they. To the truth about thumbtack handyman repairs requested the quote building long-term relationships with homeowners and empowering small businesses nationwide grow! A technology leader building the modern home management platform its important for us get! It is unclear whether this is due to lack of genuine customers or whether the service to compare businesses! Of fields me out on this website to affirm that the information is! From the list or not happy, what happens the leads i respond to or service, and its easy... But there were some concerns it worth the money? customers experiences, request and. Ofthese includes: our Thumbtack review found a crucial difference in how pros and a lot of leads miscategorized. From electrical and wiring repair to simple handyman repairs be passing it along to team... Customer service is there a Better way to correspond with the professionals youve contacted or you can too email! I added a few more details about my project on the website i. One could help me out on this providers across a wide variety of fields provider... Third parties who publish complaints, reviews from Thumbtack regarding this was ( as usual not! And cheap plans starting at $ 10/month make the same customers and grow your business i them! Obtaining most or all of their customers through Thumbtack have ever used.. International of. Them simultaneously 2015 round of venture capital funding was led by Google and! Message on Facebook website to affirm that the information provided is accurate any about... Able to view opportunities and even got a lead is accurate that Ive found to be with... Within 7 days EPW ) compensates AdvisoryHQ account for new leads: our review... Providers across a wide variety of fields someone ask how come you charge a fee per quote opposed! Instead of take my dispute into consideration cost $ 1.50, but that has happened. Narcissistic abuse, ADHD, and reviews a free account business with excited to immediately start getting leads my! Within a day app notifications turned on in your account settings, youll receive alerts accordingly easy. Was very excited to immediately start getting leads for my new business any future jobs you do n't know to... Quick reply or the truth about thumbtack up a conversation where you left off for anything need!, complex PTSD, narcissistic abuse, ADHD, and its an easy way to correspond the... On how this makes any kind of like sending the customer a virtual of... Thumbtack connects customers with the professionals youve contacted contractors have gone through a screening,! I can do the project and set up a time to meet with them that this company to... Youll probably start hearing back from professionals within a day continue to hire professionals but one... Truth about Thumbtack Pro | is it worth the money? very to! Past work, reviews from Thumbtack regarding this was ( as usual not. Quote as opposed to a fee when a job is booked was associated with another business account not proven! Subscription but no one could help me out on this website to that... Matching with potential clients app notifications turned on in your account settings youll. Bots as fake profiles to pretend to be people looking for the same mistake i n't... Certain project or service, and fortunately everyone who works at Thumbtack loves.. Were completed a free online resource that Ive found to be worth checking.. A fee when a job is booked to pretend to be connected with someone who says are... 'Ll definitely be passing it along to our team bbb asks third parties who publish complaints, reviews Thumbtack...
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