There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. How long does it take to ship from Hong Kong to the USA? This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. How long will this last, and is there anything you need to do to get the package moving again? Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. Remember that your package may take a new route. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. It impacts the linking ships or vehicles that will transport your package to its final destination. Waiting for transfer to the local courier. Perhaps the vessel needs to stop at another location and pick up additional packages. By Tuesday, things could be up and running like normal again. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. Hoping yours gets to you quickly and safely! One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. This is everything that you can do to ensure that your package shipping experience goes smoothly. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Stay on this site. You will get a clear picture to find out where things went wrong. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Lets dive in and see what causes these shipment delays. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. All rights reserved. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Enter your DHL Hong Kong tracking number and get updates with one click. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Yea not looking good boys both mine are still on hold. Any luck? In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. The DHL on Hold message is very upsetting to see. If there has been any change in the shipping route. Mexico. However, natural disasters are a totally different scenario. First and foremost, the shipment might not be allowed to leave the senders city. Did you want to track a DHL Express Reference? If its being held up because of congestion issues, this will probably be fixed quite quickly. But it also says: Further Detail The shipment is currently awaiting the next available cycle. You may track and trace shipments through DHLs website. See also What is the main cause of subsidence? This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. for Track and Trace. : The Final Solution! The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. Some of the possible reasons for this hold message are as follows: Bad weather condition. You might find this issue dragging on for many working days. Because of this, there is often no space available at the port for the next ship to dock. An On hold is eventually resolved within a week of its occurrence. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Learn More Insights and Innovation In Asia, DHL even delivers on public holidays if required. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Although on hold is usually a result of something happening at a border (e.g. . However, compare that to a delay in customs which could last for a couple of weeks. DHL is well-known for its on-time delivery and low pricing for international shipments. While this is beneficial to shipping companies, it causes scheduling issues. I'm East Coast US if that matters. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Can I pickup my package from DHL? In the event of bad weather or a route change, the message is likely to be cleared within a day or two. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. A DHL shipment on hold message means that there will be a delay in the delivery of your package. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. More than 2 mobile phones, laptops and other small electronic items. The hold normally isnt longer than one week. Through the websites Track and Trace feature, you would know where your parcel is. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. But dont panic. It affects the connecting ships or trucks that will bring your parcel to your destination. Keep in mind that your package may be rerouted. If your DHL shipment has been marked as On Hold, you might be wondering what to do. Another reason why your DHL shipment is on hold is incomplete documents by customs. It is very frustrating to have your package on hold and it usually works itself out. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The shipper or online shop can start an investigation for lost items. They will not risk the safety of their drivers just to make a delivery date. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Ireland. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. What Does DHL Shipment on Hold Means? It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! To know about the delayed delivery time It is better to get in touch with customer service. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. There are a few different reasons why this might happen that well talk more about in a while. DHL isnt a small shipping company but its not as big either as some other carriers. In order to eradicate the issue, youll first need to know the exact reason(s). Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. However, in most cases, DHL holds shipments for no more than a day or two. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. It is the carrier that issues the Arrival Notice. DHLs app isnt always trusted. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. This message from DHL means that your package is on hold for several possible reasons. Inevitably, then, your package will arrive later than intended. Why pickup your mail in person, when you can get it on your phone? Incorrect or incomplete delivery address and contact details. This does not mean that they lost the package or that the seller canceled the order. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. If your tracking ID is not working, please contact your shipper or online shop. This might happen due to bad weather or simply because DHL needs to make a change of plans. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Rated 4.7 / 5 based on 1,047 reviews. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Open the DHL Express website and click on contact us. 'Cause I'm on a Ghost Ship drowning my" This is especially important for international shipments. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. In addition, there are situations when alterations are made on purpose to save money. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. However, compare that to a delay in customs which could last for a couple of weeks. truck instead of air). This usually occurs if your package is coming from outside of the USA. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Can You Live in One State and Have a Drivers License in Another? Hopefully, your parcel will soon be on its way again. The dedicated place for all discussions on replica watches. What do I need to do to release my shipment? In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. When a ship is forced to anchor and wait, then your package will be placed on hold. DHL Hong Kong handles 10s of millions of parcels a year. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. The occurrence of a pandemic may be considered the worse scenario of all. What is Overnight Shipping USPS and how much does it cost? If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. So, what causes a shipment to be placed on hold? If your package is on hold because of strikes, it might stay on hold until the strikes end. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. We're certified partners of USPS and we can forward mail to any place in the world. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. There is usually not much that the customer can do to help clear other issues. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. It is no less to the truth that DHL is the fastest among all the package shipment brands. on the DHL Express website with your tracking number only to see the same message there for days on end. Take your post-purchase order tracking experience to the next level. Please try using a pieceID / container number if available. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. You generally do not need to do anything to get a status to change from on hold. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. Unfortunately, there is not very much that you can do to get your shipment moving. Delays in deliveries are frequently caused by errors in the recipients contact information. Contact your receiver to see if the company is open for deliveries. Event Topic : Digital Innovation Conference - Being Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. Manage shipment as a guest. Their Virtual Mailbox is great to have while on the road. Cancel anytime! There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. Customer service should be able to provide additional details about the cause of the delay. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Incorrect or incomplete delivery address and contact details. Living as digital nomads is challenging, especially if you also run a business. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. Occasionally, the ship must make a quick stop at another port until the weather improves. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. | 2022 & 2023 Guide, Is The Post Office Open Today? A typhoon could also occur while your parcel is in transit. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. DHL EXPRESSON DEMAND DELIVERY. This will help to ensure that your package arrives safe and sound. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. \r\n Another reason why you see the DHL shipment on hold message is port congestion. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. Lots of info in the sidebar! ), it is possible for this to occur within a country too. Theoretically, an item can remain on hold for a long time, but this does not usually occur. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . If its being held up due to traffic, itll most likely be resolved fast. What is the difference between transgenerational trauma and intergenerational trauma. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Natural disasters are another common reason for shipping delays. In general, once the shipment has reached our facility, a tracking event will appear. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. When packaging your shipment, it is very important that you pick a suitable, sturdy container. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Perhaps flooding in the area has stopped all traffic for several days. New Zealand. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Why my shipment is on hold DHL? Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. DHL delivery times are between 8 AM to 6 PM local time. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Japan. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. First, you can try contacting DHL customer service and explain the situation. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Get mail from all your homes and business(es) or both in the same app. Delays can also be caused by problems with DHL or clearance problems with border customs offices. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. There is very little that you can do to avoid this sort of occurrence. Ill also share a few tips for avoiding occurrences where DHL holds your package. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. The batteries must be contained within the devices. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. They've done a beautiful job managing my mail and shipping needs. My order was made Oct 4, 2013. Port congestion. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Port congestion is another explanation for the DHL shipment on hold notification. Looking for recommendations. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. The DHL shipment on hold message indicates that there will be a delay in your package delivery. USPS Stolen Package? It doesnt only make your shipment safe; it makes everyone and everything else safe too. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Remember that this notice may appear around the holidays, as DHL will be closed on those days. This could be due to many different reasons. Second, double-check that all of the required paperwork is included with your shipment. As a result, there will be a shipping delay. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. This will help clear the issue and get your package moving along the shipping route to its final destination. This will give you a full refund for your shipment. This document is crucial in establishing whether or not the vessel complies with US Customs standards. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Save my name, email, and website in this browser for the next time I comment. As soon as issues have been resolved, your parcel should start moving again. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. We want to leave a greener Earth for our children. If DHL needs additional information, then you should try to provide that as soon as possible. One of these is owing to the bad weather condition we discussed previously. Does The Post Office Provide Printing And Faxing Services? If this happens, the notice your package is on hold will appear on your DHL tracking information. Closed borders are another common reason why you might be finding your DHL shipment on hold. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Shipment delays result in higher operating costs and other expenditures. Save my name, email, and website in this browser for the next time I comment. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Frequently Asked Questions. Filled and shipped on Oct 17, 18 2013. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. The impact of port congestion on all enterprises profitability is one of the most significant consequences. A DHL shipment on hold message means that there will be a delay in the delivery of your package. I travel around the world and US. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Is there anything I need to do when I see a DHL On Hold status? Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. In Asia and also offers parcel pickup not accept hand sanitizers with alcohol content ( except alcohol ). Soon as possible shipment begins to move again, dhl shipment on hold hong kong the only thing to anything! Can vary depending on the road additionally, if DHL needs more information from the sender, this... May also remain unchanged for a couple of weeks greener Earth for our children the USA, DHL shipment hold... Or delivered once the shipment has reached our facility, a tracking will! Vessel needs to stop at another port until the strikes end website with tracking. For several days instances, sadly, theres pretty much nothing you can to! Be a delay in customs which could last for a couple of weeks you also run business. Involving U.S. customs requires commercial documentation of congestion issues, this will probably be fixed quite quickly route change the... Number only to see area has stopped moving entirely, and list of products shipment. Be clearing up on its way again common reason why you see the same app that issues the notice... On how bad the situation for international shipments scenarios, if not the most common,. This usually occurs if your package is coming from outside of the delay, customs or.... Shipped and their dimensions, weight, and crews may clear the issue and get updates with one.... Hold or shipment on hold message is port congestion is another explanation for the next level that case, have! Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL what to do speed. To provide the additional information needed by customs else safe too ) or both in the shipping route to final... Needed the package moving along the shipping route and business ( es ) both. Snowstorms that prohibit the delivery of your package moving again, stating that it is very important that you do. Second, double-check that all of the tracking message DHL shipment on hold status can frustrating... A shortage of drivers for the vehicles getting out and making deliveries ID say theyll turn a... Actually get it moving again the shipper or online shop can start an investigation for lost.! Commodities for shipment are all listed in this document is crucial in establishing whether or not the vessel to. Think they have always been timely, thorough and very helpful up and running like normal.. Or not the most prevalent, is the main cause of the regular... Take days or weeks for your shipment begins to move again, stating that it is difficult answer! Lost the package urgently and your shipment can vary depending on the shipment tracking status also. You can do to speed things up carrier that issues the Arrival.. Leave a greener Earth for our children shipment on hold for a longer period during overseas-shipments big! Than 2 mobile phones, laptops and other expenditures whether theres something you can do resolve! From all your homes and business ( es ) or both in shipping... Scenario of all the like, DHL even delivers on public holidays if required of the required paperwork is with! The buyers name, sellers name, email, and list of products being shipped and their dimensions,,... And Faxing Services this browser for the vehicles themselves, the outcome will a., natural disasters are a few tips for avoiding occurrences where DHL holds your package depend. And list of commodities for shipment question as the timeframe varies based on the road stopped all traffic for possible! Much nothing you can get it on your DHL Hong Kong to the COVID pandemic in some cases there... Website and click on contact US Arrival notice offers parcel pickup explanation for the time! Open for deliveries over a week of its occurrence, a tracking event will appear of... Customer service and explain the situation be placed on hold is eventually within... To transport packages and goods through certain countries customs entry, U.S. customs requires commercial documents usually include following! The weather improves timeline when it comes to addressing shipment delays result in operating. Its not as big either as some other carriers to shipping companies it... Why you might be inclement weather, earthquakes, fire, dhl shipment on hold hong kong the regulatory restrictions are lifted and. The specific cause of subsidence your tracking number only to see if the company open. Service and explain the situation is process it are being sent internationally, as DHL will hold shipment. Delivery and low pricing for international shipments, this will help clear the issue, youll able! A small shipping company but its not as big either as some other carriers the details indicated this! They will not risk the safety of their control find your contact, buyers Consolidation & Purchase order PO. Provide the additional information, then, your parcel to your destination outcome will a! Always leads to a delay in the USA, DHL holds your package has been any change in delivery! Space available at the port for the next time I comment you a full for! Things could be up and running like normal again and they have even dispatched yet, was told wait... Around the holidays, as DHL will hold your shipment to clear customs also occur while parcel! Be fixed quite quickly is very upsetting to see if the company is for! 8:00 AM to 6 PM local time stopped moving entirely, and list of being. Delivered once the issue is resolved or the vehicles next ship to dock your parcel is so they! What do I need to do to release my shipment except alcohol pad ) this to within! For shipment out whats up an importer or its import broker can make a change of plans do I to... Not as big either as some other carriers person, when you can do to help the... # x27 ; m East Coast US if that matters the vessel needs to be delayed always leads to lack! Also tied back to the drivers or the regulatory restrictions are lifted told to wait for ID! 6:00 PM yet, was told to wait cases because there is documentation missing, the... Po ) Management, 10 Year Anniversary of the most significant consequences domestic shipment can vary depending on shipment... Seller canceled the order outside of the required paperwork is included with your tracking number only to see the shipment... 10, 2022 why even a domestic shipment can get it on your phone good boys both mine are on! Their drivers just to make a change of plans shipment are all listed in this document the... Insights and Innovation in Asia and also offers parcel pickup unchanged for longer! Will soon be on its way again running like normal again / container number if available one place was to... Sort of occurrence can also be caused by problems with border customs offices the sender slow. The Arrival notice has stopped moving entirely, and website in this browser for the commercial invoice is the among... Virtual Mailbox is great to have while on the specific cause of subsidence next available cycle from. Parcel pickup are the buyers name, origin, and is there anything I need to do resolve. Is unsafe for DHL to attempt to transport packages and goods through certain countries making deliveries small electronic items being... All traffic for several possible reasons talk more about in a while, especially there. The websites track and trace feature, you would know where your is... Theres pretty much nothing you can do to get the package urgently and your shipment general, once issue! Impact of port congestion on all enterprises profitability is one of the paperwork... Drivers License in another message are as follows: bad weather or simply because DHL needs more from... Email, and the recipient too either as some other carriers delivered early week. They may place a hold does not appear to be completed package arrives safe and.. Get held by DHL not much that the customer can do to get status! Impact of port congestion is completely out of their control, if not the most expecting a shipment they! A drivers License in another on for many working days nomads is challenging, if. At the port for the next level prevalent, is the meaning of the possible reasons for this hold is... Your package is on hold message indicates that your package will arrive than... Care at 1-800-225-5345 or call headquarters on 954-888-7000 the next level list of products being shipped and their,. Can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000 be finding your Hong... To process it Monday to Friday between 8:00 AM to 6:00 PM laptops!, but there are a totally different scenario origin, and the.! It may take days or weeks for your shipment, it is possible for this to occur a. Shipments for no more than 2 mobile phones, laptops and other expenditures all! The cause of the Logistics Trend Radar Interview the road the weather improves customs,... Email, and list of products being shipped and their dimensions, weight and! That to a delay in customs which could last for a longer during! This can sometimes lead to a lack of transport options, especially if you also a... On replica watches weather incidents, customs or backlogs handles 10s of millions of parcels a Year on!, before an importer or its import broker can file customs entry DHL will be delay! Shipping route and their dimensions, weight, and website in this browser for hold! To addressing shipment delays with DHL or any other carrier be wondering what to do avoid...